Customer Satisfaction

Its customer satisfaction week in office and I attended a customer's presentation today. Crisp and valuable - that was the presentation in a nutshell. As Lynsey put it the crux of the presentation was:

1. Even though we are one of the best in business and customers acknowledge that we get it right "most of the times", we are still NOT the only vendor for our customers.
2. A difference of 30 cents in the data we provide can impact our customers and their customers in millions of dollars.
3. Quality of responses for queries is important - both in completeness and timeliness.
4. Customer wants to help us - by being business partners and not by having mere vendor-customer relationships. This will result in a 2-way benefit program. We get to know where we can improve and in-turn we provide more/better info, which will result in new business from them.

Not all of the above were new to me, but it was indeed a good refresher. The presenter was also humourous, making the presentation.

I wish more of our counterparts as well as more people from my team attended this. Afterall customers are core to whatever we do.